1. Owner

Ranen is a digital product owned by Insejam Technology Contracting Company (انسجام التقنية للمقاولات), a limited liability company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 1010611445, headquartered in Riyadh (“Insejam”, “we”).

2. Platform and software

All rights in the Ranen platform, including its software, source code, APIs, interface design, configuration methods, template conversation flows, documentation, reports and any improvements to them, belong to Insejam or its licensors. Using the service does not transfer any ownership to the customer or user.

3. Marks

The names “رنين” and “Ranen”, the Ranen logo and symbol (the dot and three waves) and its visual identity are marks owned by Insejam. They may not be used, imitated, or replaced with anything confusingly similar without prior written permission, and then only in line with the brand guidelines.

Approved partners may refer to Ranen using the partnership formats set out in the brand guidelines.

4. Website content

The text, designs, graphics, images, audio and code published on ranen.ai are protected under the Saudi Copyright Law and relevant international agreements.

You may browse the content, share links to it and quote it briefly with attribution. You may not copy, republish, scrape or use it for commercial purposes without written permission.

5. Licence granted to customers

During the subscription we grant the customer a limited, non-exclusive, non-transferable and non-sublicensable licence to use the service for its internal purposes in accordance with the Terms of Service and the Order Form. The licence ends when the subscription ends.

6. Restrictions

The customer and its users may not:

• Decompile or reverse engineer the service, or try to access its source code or models, except as expressly permitted by law
• Copy the service or parts of it, or use it to develop a competing product or service
• Remove or alter any proprietary notice
• Rent, resell or make the service available to third parties except under a written agreement

7. Customer data and outputs

Customer data, including calls, recordings, transcripts, summaries, knowledge bases and content the customer provides, remains the customer’s property. The customer grants us a limited licence to process it only as needed to provide, support and secure the service.

We do not use customer data to train models that serve other customers. We may use aggregated operational metrics that do not identify the customer or callers to improve the service’s performance and reliability.

8. Feedback

If you send us feedback or suggestions to improve the service, we may use them without obligation to you. This does not extend to any confidential information or customer data.

9. Third-party marks and software

Names of systems, platforms and third-party marks mentioned on the website or in the service belong to their owners, and their mention does not imply partnership or endorsement. Open-source components used in the service are subject to their own licences.

10. Reporting infringement

If you believe content on the website or in the service infringes your rights, or that someone is using Ranen’s marks without permission, email [email protected] with the subject “IP notice”, including:

• The rights holder’s details and contact information
• A description of the protected work or mark and evidence of the right
• Where the infringing content is (the link or a precise description)
• A statement that the information is accurate and the notice is made in good faith

We acknowledge notices within two business days and respond with the action taken within 10 business days.

11. Governing law

This statement is governed by the laws of the Kingdom of Saudi Arabia, including the Copyright Law and the Trademarks Law, and the courts of Riyadh have jurisdiction over any related dispute. The competent intellectual property authority in the Kingdom is the Saudi Authority for Intellectual Property (SAIP).

12. Contact

For permission to use the marks or content, or for any question, email [email protected].