Understands dialects
Modern Standard Arabic, Gulf, Egyptian, Levantine and Maghrebi, plus Arabic and English mixed in one sentence.
Arabic first · five dialects and English
The future picks up the phone.
Ranen hears your customers, understands them and completes their requests on the same call, in Arabic and English, every hour of the day.
Live call
Billing line
00:42
CallerI was charged twice this month.
RanenI've checked your account and started a refund for the second charge.
- Arabic first
Five Arabic dialects and English, including both mixed in one sentence.
- Smart handover
When needed, it transfers the call with a summary and the customer’s intent, so nobody repeats themselves.
- Full control
Permissions and limits on every action, with every word and action logged for review.
- Works inside your systems
Connects to your telephony, CRM, ticketing and knowledge base.
01Platform
Listens. Understands. Acts.
One platform that answers the call, understands what the caller wants in their own dialect, completes the request inside your systems, and hands off to a person when needed.
Why Ranen?
Every contact center runs on one equation: the calls customers make, against the people available to answer them. When calls grow faster than the team, customers wait, hang up and leave. Ranen changes the equation. It answers every call in the caller’s dialect, completes the request inside your systems, and hands your team only the calls that need a person.
- Arabic first: five dialects and English
- Completes requests in your systems
- Data hosted in the Kingdom
The core challenge
- Demand outruns the team
Calls peak in seasons, campaigns and after hours, while hiring and training take months and cost the same in quiet weeks.
- Menus and queues lose customers
Phone menus and hold time turn simple requests into long calls, and every abandoned call is a sale, a payment or a patient lost.
- Skilled agents on routine work
Order status, bookings, balances and resets fill the day, so the cases that need judgement wait in the same queue.
The business engine
Four steps run on every call, in real time, and each one feeds the next.
- 01ListenEvery call answered
Picks up at once, at any hour, on the number your customers already use.
- 02UnderstandIntent in any dialect
Understands what the caller wants, in Arabic dialects, English or both in one sentence.
- 03ActRequests completed
Books, updates, verifies and records inside your systems, within the limits you set.
- 04LearnInsight from every call
Summary, intent and outcome per call show why customers call and what to fix next.
What it changes
- Capacity that follows demand
- Peaks are absorbed without temporary hiring.
- Lower cost per call
- Routine calls stop consuming paid agent time.
- Agents on what matters
- People handle the cases that need judgement.
- A clearer view of demand
- Every call becomes structured data.
Acts in your systems
Connects to your phone system, CRM, ticketing and knowledge base, so it completes the request instead of just replying.
Hands off with a summary
When a request needs a person, the agent gets the conversation summary and the caller's intent, so nobody repeats anything.
Control and permissions
Limits for every action, such as a refund cap or discount rules. Every word and action is logged and reviewable.
Summaries and analytics
A summary, intent and outcome for every call, so you know why customers call and what gets resolved.
Outbound calls
Appointment reminders, collections follow-up and order confirmations, in the right tone and dialect.
Hear the same request in different dialects
Customer«أبي أغيّر موعدي لبكرة»“I want to move my appointment to tomorrow.”
Ranen’s reply«أكيد، عندي بكرة الساعة عشر الصبح أو أربع العصر. أيهم يناسبك؟»“Sure, I have tomorrow at ten in the morning or four in the afternoon. Which suits you?”
Intent · RescheduleWhen · Tomorrow
Works inside the systems you already run
Ranen sits between your phone line and your business systems. Calls arrive the way they do today, and every action lands in the system that owns it.
Voice channels
Call forwarding
Keep your existing number and forward calls to Ranen, all of them or only overflow and after hours.
SIP trunk
A direct SIP connection to Ranen for full control of routing and transfers.
PBX integration
Ranen joins your PBX as a destination, and transfers to your agents through it.
Business systems
CRM
Identifies the caller, reads history and logs every call.
Ticketing and help desk
Opens, updates and closes tickets with the call summary.
Scheduling and booking
Reads availability and books, moves or cancels.
Billing and payments
Balances, invoices, payment plans and reminders.
Orders and operations
Order status, deliveries, returns and work orders.
Knowledge base
Answers from your approved policies and content.
Identity verification
Checks the caller against your rules before any account action.
Reporting and analytics
Call outcomes and reasons, ready for your dashboards.
How integration works
- 1Connect the line
Choose call forwarding, a SIP trunk or PBX integration, and decide which calls Ranen takes first.
- 2Connect systems and set limits
Link the systems each scenario needs, and set what Ranen may read, change and approve.
- 3Test on your calls, then launch
Run the scenarios on your recordings, go live on one line, then expand.
Every action uses its own permissions and limits, and every read and change is recorded in the audit log.
Ready
Press to speak
Or try one of these
What Ranen understood
Press the microphone and speak, or pick a sentence.
You
Ranen
When you use the microphone, your browser turns your speech into text with its own speech recognition service. We do not record or store the audio.
- —
- Live calls now
- —
- Resolved without transfer
- —
- Average call time
- —
- Average answer time
Calls Ranen just completedSimulation
Every call reaches one mind that understands it, routes it to the right team and completes it. The figures below are computed from this simulation.
02Solutions
For every call type, every team, every industry.
Browse by what your callers want, by the team that owns the call, or by your industry. Each entry shows what Ranen handles, the systems it works in and what you measure.
Inbound answering and questions
Answers every call at once and resolves common questions from your approved content, with no queue and no menu.
What Ranen handles
- Answers at any hour
- Policies, prices, hours and locations
- Hands off with a summary when needed
Works in
Knowledge baseCRM
What you measure
- Answer time
- Calls resolved without transfer
- Abandoned calls
CallerWhat time do you close on Thursday?
RanenWe close at 11 pm on Thursday. Would you like the nearest branch?
Order tracking and delivery
Finds the order from the caller’s number or order ID and gives the real status, not a script.
What Ranen handles
- Order and shipment status
- Delivery rescheduling
- Address and contact updates
Works in
Order managementDelivery partner systems
What you measure
- Where-is-my-order calls automated
- Repeat calls per order
- Delivery changes completed
CallerWhere is my order?
RanenIt left the warehouse today and will reach you tomorrow before noon.
Appointments and bookings
Books, moves and cancels directly in your schedule, offers real free slots and confirms instantly.
What Ranen handles
- Live availability
- Book, move and cancel
- Confirmation and reminder
Works in
Scheduling systemMessaging
What you measure
- Bookings made by phone
- No-show rate
- Bookings after hours
CallerI’d like to move my appointment to tomorrow.
RanenI have tomorrow at 10 am or 4 pm. Which suits you?
Payments, billing and collections
Explains balances and invoices, takes the customer through payment and agrees plans within your rules.
What Ranen handles
- Balance and invoice questions
- Payment plans within approved limits
- Promises to pay recorded
Works in
Billing systemPayment links
What you measure
- Promises to pay
- Collected on time
- Billing calls resolved
CallerI can’t pay the full amount this month.
RanenI can split it into three payments, the first at month end. Does that work?
Identity checks and account services
Verifies the caller against your rules before any account action, then handles the request in the same call.
What Ranen handles
- Verification by your rules
- Account updates and resets
- Card or service blocking
Works in
Core or account systemIdentity checks
What you measure
- Verification success
- Account requests completed
- Time to verify
CallerI need to block my card, I lost it.
RanenYour card is blocked now, and a replacement is on its way within a week.
Lead qualification and sales
Answers product questions, qualifies the lead with your criteria and books the next step while interest is high.
What Ranen handles
- Qualification questions
- Quotes and product fit
- Meeting booked with sales
Works in
CRMSales calendar
What you measure
- Leads qualified
- Meetings booked
- Speed to lead
CallerHow much is the business plan?
RanenIt depends on the number of users. How many are you? I’ll book a call with a specialist.
Reminders and confirmations
Calls customers to remind, confirm or reschedule, and records the answer in your system.
What Ranen handles
- Appointment and renewal reminders
- Order and visit confirmations
- Rescheduling on the same call
Works in
Scheduling or order systemCRM
What you measure
- Confirmation rate
- No-shows avoided
- Reach rate
CallerCan we make the visit next week instead?
RanenOf course. Sunday at 9 am or Monday at 1 pm?
Surveys and customer feedback
Runs short satisfaction and feedback calls after a purchase or a visit, and captures the reasons, not only the score.
What Ranen handles
- Post-call or post-visit surveys
- Open answers summarized
- Unhappy customers flagged for follow-up
Works in
CRMReporting
What you measure
- Response rate
- Satisfaction trend
- Issues raised
CallerThe delivery was late again.
RanenI’m sorry about that. I’ve logged it and a supervisor will call you today.
Technical troubleshooting and tickets
Walks callers through known fixes, checks service status and opens a complete ticket when a technician is needed.
What Ranen handles
- Guided first-line fixes
- Outage and status checks
- Tickets with full details
Works in
Ticketing systemNetwork or service status
What you measure
- First-line resolution
- Complete tickets
- Repeat faults
CallerMy internet has been down since this morning.
RanenThere is no outage in your area. Let’s restart the router together, then I’ll open a ticket if needed.
After hours and overflow
Takes the calls your team cannot reach: nights, weekends, holidays and peak queues, on the same number.
What Ranen handles
- Nights, weekends and holidays
- Overflow when queues build
- Callback booked for your team
Works in
PBX or call routingCRM
What you measure
- Calls answered outside hours
- Queue time at peak
- Callbacks completed
CallerIs anyone available now?
RanenI can help you now. If you need the team, I’ll book a callback first thing tomorrow.
Complaints intake and routing
Listens to the full complaint, records the facts and routes it to the right team with priority, so nobody asks twice.
What Ranen handles
- Structured complaint record
- Priority by your rules
- Routing to the owning team
Works in
Ticketing or case managementCRM
What you measure
- Time to route
- Complaints with complete details
- Repeat complaints
CallerI was charged twice for the same order.
RanenI’ve logged both charges and sent the case to billing as urgent. You’ll hear back within a business day.
Agent assist and call summaries
When a person handles the call, Ranen suggests the next step and writes the summary, so wrap-up time disappears.
What Ranen handles
- Suggested answers in the call
- Fields filled automatically
- Summary when the call ends
Works in
Agent desktopCRM and ticketing
What you measure
- After-call work time
- Summary accuracy
- Handle time
CallerWhat’s the cancellation fee?
RanenSuggestion for the agent: cancellation is free up to 24 hours before.
Customer service
Takes the bulk of inbound demand, from questions to account changes, and keeps your agents for the cases that need them.
What Ranen handles
- Questions, orders and bookings
- Account changes after verification
- Complaints recorded and routed
Works in
CRMTicketingKnowledge base
What you measure
- Resolution without transfer
- Answer time
- Customer satisfaction
CallerI want to change my delivery address.
RanenDone. Your next delivery goes to the new address in Al Malqa.
Sales
Answers every enquiry the moment it arrives, qualifies it and books the meeting before the lead goes cold.
What Ranen handles
- Qualification
- Quotes
- Meeting booking
Works in
CRMCalendars
What you measure
- Speed to lead
- Meetings booked
- Lead conversion
CallerHow much is the business plan?
RanenIt depends on the number of users. How many are you? I’ll book a call with a specialist.
Finance and collections
Handles invoices, payments, refunds and collections with verified identity and a full audit trail.
What Ranen handles
- Invoice and balance questions
- Payment plans within limits
- Refunds up to your ceiling
Works in
BillingERPPayment gateway
What you measure
- Promises to pay kept
- Days sales outstanding
- Billing calls resolved
CallerWhen is my next installment due?
RanenYour next installment of 850 riyals is due on the 27th.
Technical support
Resolves first-line issues, checks status and passes complete tickets to engineers.
What Ranen handles
- Guided troubleshooting
- Status and outage checks
- Complete tickets
Works in
TicketingMonitoring
What you measure
- First-line resolution
- Ticket quality
- Time to engineer
CallerThe app won’t let me log in.
RanenI’ve sent a reset link to your registered number. Shall I wait while you try it?
Operations and logistics
Confirms visits, reschedules deliveries and updates work orders without tying up dispatchers.
What Ranen handles
- Delivery and visit scheduling
- Work order updates
- Driver and technician coordination
Works in
Field service or dispatchOrder management
What you measure
- Failed visits avoided
- Reschedules completed
- Dispatcher time saved
CallerThe technician hasn’t arrived yet.
RanenHe’s 15 minutes away. I’ve sent you his live location by text.
HR and internal help desk
Answers employee questions on leave, payroll dates and policies, and logs requests for HR and IT.
What Ranen handles
- Leave and policy questions
- Request logging
- Password and access requests routed
Works in
HR systemIT service desk
What you measure
- Questions resolved
- Requests logged
- HR team time saved
CallerHow many leave days do I have left?
RanenYou have 12 days of annual leave remaining this year.
Marketing and retention
Calls customers about renewals, offers and feedback, and records interest for your team to follow up.
What Ranen handles
- Renewal and win-back calls
- Offer explanation
- Feedback captured
Works in
CRMCampaign tools
What you measure
- Renewals
- Interest recorded
- Churn reasons captured
CallerIs there anything better than my current plan?
RanenThere’s an annual option that saves two months. Shall I have the team send the details?
Healthcare
Appointments, reminders and insurance questions in the patient’s dialect; clinical questions always go to staff.
What Ranen handles
- Booking, moving and cancelling
- Reminders and confirmations
- Insurance and branch questions
Works in
Clinic schedulingPatient records (read only by your rules)
What you measure
- No-shows
- Bookings after hours
- Calls answered
CallerWhen is my next appointment?
RanenYour appointment is on Sunday at 4 pm at the Olaya branch.
Banking and finance
Account and card services, installments and collections with identity checks and an audit trail.
What Ranen handles
- Identity verification
- Payment plans
- Card blocking
Works in
Core bankingCollections platform
What you measure
- Verified requests completed
- Collections
- Fraud calls routed fast
CallerI need to block my card, I lost it.
RanenYour card is blocked now, and a replacement is on its way within a week.
Insurance
Policy questions, claim status and first notice of loss, recorded completely for the claims team.
What Ranen handles
- Policy and coverage questions
- Claim status
- First notice of loss
Works in
Policy administrationClaims system
What you measure
- Claim calls resolved
- Complete first notices
- Renewals
CallerWhat’s the status of my claim?
RanenYour claim was approved yesterday. Payment reaches your account within five business days.
Retail and e-commerce
Order status, returns and offers at sale-season scale, without temporary hires.
What Ranen handles
- Order tracking
- Returns and exchanges
- Coupons and offers
Works in
E-commerce platformOrder management
What you measure
- Peak queue time
- Returns registered
- Cost per contact
CallerCan I return these shoes?
RanenYes, you’re within the 14 days. I’ve booked the courier for tomorrow.
Telecom
Plans, bills, outages and first-line troubleshooting for large subscriber bases.
What Ranen handles
- Bill and plan questions
- Outage checks
- Guided fixes and tickets
Works in
BillingNetwork statusTicketing
What you measure
- First-line resolution
- Outage call deflection
- Plan changes
CallerWhy is my bill higher this month?
RanenYou used 6 GB of roaming in Bahrain. Would you like a roaming bundle for next time?
Government and public services
Answers about services and requirements, request status and appointments, around the clock.
What Ranen handles
- Service requirements
- Request status
- Appointment booking
Works in
Service portalCase management
What you measure
- Enquiries resolved
- Request status calls automated
- Satisfaction
CallerWhat do I need to renew my license?
RanenA valid ID and the fee paid online. I can send the link to your phone.
Real estate and facilities
Viewings, maintenance requests and rent questions for tenants and buyers.
What Ranen handles
- Viewing bookings
- Maintenance requests
- Rent and contract questions
Works in
Property managementWork orders
What you measure
- Requests logged
- Viewings booked
- Response time
CallerThe air conditioning in my unit stopped working.
RanenI’ve opened an urgent request. A technician can come today at 5 pm.
Travel and hospitality
Reservations, changes and guest questions, including the late-night calls.
What Ranen handles
- Bookings and changes
- Guest questions
- Upgrades and add-ons
Works in
Reservation systemCRM
What you measure
- Bookings by phone
- Changes completed
- Calls answered at night
CallerCan I check in early tomorrow?
RanenEarly check-in at 11 am is available. Shall I add it to your booking?
Logistics and delivery
Delivery status, address fixes and redelivery for senders and recipients.
What Ranen handles
- Shipment tracking
- Address corrections
- Redelivery booking
Works in
Tracking systemDispatch
What you measure
- Failed deliveries
- Tracking calls automated
- Redeliveries booked
CallerI missed the delivery today.
RanenI’ve booked redelivery for tomorrow between 2 and 6 pm.
Utilities
Bills, meter readings, connections and outage reports, with peaks handled when it matters.
What Ranen handles
- Bill questions
- Outage reporting
- Connection requests
Works in
Customer information systemOutage management
What you measure
- Outage call peaks absorbed
- Bill calls resolved
- Requests logged
CallerThe power is out on our street.
RanenA fault is reported in your area. The team expects to restore power within two hours.
Education
Admissions, fees and schedules for students and parents, at registration peaks.
What Ranen handles
- Admission questions
- Fees and payments
- Visits and meetings booked
Works in
Student information systemPayments
What you measure
- Enquiries handled
- Visits booked
- Fee calls resolved
CallerWhen does registration close?
RanenRegistration for next term closes on the 15th. Shall I book a campus visit?
Automotive
Service bookings, parts availability and recall questions for dealers and service centers.
What Ranen handles
- Service bookings
- Status of the car in service
- Parts and warranty questions
Works in
Dealer management systemWorkshop scheduling
What you measure
- Service bookings
- Status calls automated
- Workshop utilization
CallerIs my car ready?
RanenYour car is in final inspection and will be ready at 3 pm today.
03Customers
Measure the difference before you decide.
Real examples, side-by-side comparisons and numbers you calculate yourself, then plans with the support that comes with each.
What Ranen looks like on a real line
Illustrative example
Healthcare
A multi-branch clinic group
- Challenge
- Morning rush on the booking line, and calls lost after hours.
- What Ranen handles
- Answers every call, books and changes appointments in the scheduling system, and hands medical cases to staff with a summary.
- What we measure
- Calls resolved without transfer
- Bookings made after hours
- Answer time
Illustrative example
Finance
A consumer finance provider
- Challenge
- Repeated calls about installments, and collections that consume the team's time.
- What Ranen handles
- Verifies identity, answers installment questions, offers repayment plans within approved limits, and logs every action.
- What we measure
- First-call resolution
- Repayment plan adherence
- Agent time saved
Illustrative example
E-commerce
An online store in sale season
- Challenge
- Calls about order status and returns multiply during peak seasons.
- What Ranen handles
- Tracks orders, registers returns and applies discounts directly, scaling with demand without temporary hires.
- What we measure
- Calls handled with no wait
- Returns registered automatically
- Cost per call
These examples are illustrative. We show actual results on your call recordings in the demo.
The same call, in two worlds.
Traditional contact center
Customer calls the contact center
“Press 1 for Arabic”
“Press 3 for billing”
“Your call is important to us”… hold
Agent asks for the account number again
Transferred to another department
With Ranen
“Hello Omar, how can I help?”
Understood: duplicate charge of SAR 240
Verified identity and matched both charges
Started the refund and sent confirmation
Call closed and summary written
Illustrative example of a single call.
What would Ranen save on your calls?
The plan you need
Growth
SAR 9,500 / month
9,000 of 10,000 minutes
Net saving per month
SAR 1,362
SAR 16,347 per year
- Agent cost today
- SAR 21,262
- Agent cost with Ranen
- SAR 10,400
- Ranen plan
- SAR 9,500
- Total with Ranen
- SAR 19,900
- Agent hours freed
- 167 h · 1.0 full-time
- Missed calls now answered
- 320
- Cost per minute, agent vs Ranen
- SAR 1.44 vs SAR 1.06
Assumes agent time on handed-over calls falls 10% thanks to Ranen’s summary, and a 160-hour work month. Ranen minutes count completed calls in full and handed-over calls until the transfer; time with your staff is not counted. Extra minutes are billed at the plan’s rate. We confirm every figure on your recordings in the demo.
Plans sized to your call minutes
Each plan is a monthly bundle of minutes handled by Ranen, with everything from setup to launch included. There is no unlimited plan: capacity is set by your requirements.
Small and start-up businesses
Starter
SAR 2,900/ month
2,000 minutes a monthAbout SAR 1.45 per minute
A first line or a single team, on the full platform.
- One line or one team
- Setup and launch included
- Shared Customer Success team
Medium and growing businesses
GrowthLower rate per minute
SAR 9,500/ month
10,000 minutes a monthAbout SAR 0.95 per minute
Several lines or departments with steady call volumes.
- Several lines or departments
- Setup and launch included
- Assigned success manager
Large and regulated entities
Enterprise
Tailored
Sized to your volume and requirements
Higher volumes, deeper integrations, or specific hosting and compliance needs.
- Minutes sized to volume and peaks
- Integrations and actions in your systems
- Hosting, compliance and service level by agreement
- A dedicated success manager
Every plan includes
- Arabic dialects and English
- Handoff to an agent with a summary
- Full log of calls and actions
- Performance reports
- Regular reviews to raise the resolution rate
How your calls connect
- Call forwarding from your existing number
- A SIP trunk connected directly to Ranen
- Integration with your PBX system
Minutes and billing
- Minutes count the time Ranen handles on incoming and outgoing calls. Time after a call is transferred to your staff is not counted.
- Prices are in Saudi riyals per month, exclude VAT, and include everything from setup to launch.
- As you approach your bundle we notify you, and extra minutes are available at the same per-minute rate as your contract.
Support options by plan
Every plan includes the same support stages. The plan sets the success team and the service level.
| Starter | Growth | Enterprise | |
|---|---|---|---|
| Technical support with ticket tracking | Included | Included | Included |
| Critical cases, around the clock | Included | Included | Included |
| Service level agreement | Standard | Standard | Higher targets by agreement |
| Customer success | Shared Customer Success team | Assigned success manager | Dedicated success manager |
| Setup and launch | Included, on one line | Included, across lines | Included, with tailored integrations |
| Connection by call forwarding, SIP trunk or PBX | Included | Included | Included |
| Service status and maintenance notices | Included | Included | Included |
Standard service level
Service level agreement
- 99.9% monthly platform availability
- First response to critical cases within 30 minutes, 24/7
- 72 hours’ notice before scheduled maintenance
04Support
With you before launch, and after.
Your data protected, a team for every stage, clear service levels and answers you can find yourself.
Your customers’ data stays in the Kingdom, and under your control.
Compliance
- PDPLPersonal Data Protection LawCompliant
- NCA ECCEssential Cybersecurity ControlsCompliant
- ISO/IEC 27001Information security managementIn audit
- SOC 2 Type IISecurity and availability controlsIn audit
Hosted in the Kingdom
Calls, recordings and transcripts never leave data centers inside Saudi Arabia.
Encrypted at every stage
TLS 1.3 in transit, AES-256 at rest, and customer-managed keys for enterprise clients.
Fine-grained permissions
Roles for every team, single sign-on, and human approval for sensitive actions.
Complete audit log
Every change and every action Ranen takes, with who authorized it and when.
Sensitive data masked
Card and ID numbers are redacted automatically from transcripts and recordings.
Your data trains no one else
We never use your calls to train models for other customers, and you can delete them whenever you choose.
Business support
One team helps you decide, another takes you live and keeps results improving.
Sales support
We learn how your contact center works, run Ranen on your calls, and give you a clear proposal.
How it goes
- 1Discovery call
30 minutes on your call volumes, call types and the systems you use.
- 2A trial on your calls
We run Ranen on a sample of your recordings so you hear the result yourself.
- 3Proposal and launch plan
A clear price and a plan that starts on one line, then expands once results are measured.
Customer success
A team that takes you from launch to results, and measures what you achieve with you.
What we provide
- 1Launch
Set up the line, integrations and scenarios, and test them before go-live.
- 2Training
Train your team on the console, handover and call review.
- 3Regular reviews
A quarterly review of results, improvements and expansion.
- Inbound and outbound callsOperational
- Speech recognitionOperational
- Voice repliesOperational
- IntegrationsOperational
- ConsoleOperational
- WhatsApp channelOperational
Scheduled maintenance
No maintenance scheduled.
Recent incidents
No incidents recorded.
Standard targets
Service level agreement
The targets we commit to for the Ranen service. They become binding when the customer agreement is signed, and can be raised on enterprise plans.
- 99.9%
- Monthly platform availability
- 30 min
- First response to critical cases, around the clock
- 72 h
- Notice before any scheduled maintenance
| Priority | Situation | First response | Updates |
|---|---|---|---|
| P1Critical | The service is down or calls are not being answered. | 30 min · 24/7 | Every hour |
| P2High | Partial failure with real impact, such as an integration or handover not working. | 2 h · 24/7 | Every 4 hours |
| P3Medium | A limited fault with a workaround. | 8 business hours | Daily |
| P4Low | A question or an improvement request. | 2 business days | As needed |
- Availability is measured monthly and excludes announced scheduled maintenance.
- If availability falls below target, service credits apply under the customer agreement.
- Business hours: Sunday to Thursday, 9:00–17:00 Riyadh time (UTC+3).
How technical support works
Every case follows the same path, so you always know what happens next.
- 1Report
Email support with the line, the time of the call and what happened. You receive a ticket number.
- 2Prioritize
We classify the case by impact, from P1 critical to P4 low, under the service level agreement.
- 3Resolve
We review the recorded call and actions, fix the cause and update you at the agreed interval.
- 4Close and learn
We confirm the fix with you and record the root cause for critical cases.
For Ranen customers
Technical support
Send a report with the details below so we reach the cause quickly. Every report is prioritized by impact under the service level agreement.
What to include
- 1Line number
The line or unified number where the problem happened.
- 2Call time
The date and approximate time, and the caller’s number if possible.
- 3What happened
What you expected, what actually happened, and any message shown.
Every call and every action is recorded, so we review the call itself, not just a description of it.
Knowledge base
Answers to the questions customers ask most, by topic.
Yes. It understands Modern Standard Arabic and Gulf, Egyptian, Levantine and Maghrebi dialects, as well as Arabic and English mixed in one sentence, and replies in the dialect the customer speaks.
It transfers the call to an agent immediately with a summary, the customer’s intent and the steps already taken, so the customer repeats nothing. Customers can ask for a person at any time.
Yes. You set permissions and limits for every action, such as a refund ceiling or discount rules. Every word and action is recorded and reviewable.
Yes. It makes appointment reminders, collections follow-up and order confirmations, and records each answer in your system.
Yes. It answers at any hour, including nights, weekends and holidays, and can book a callback for your team when a person is needed.
Ranen connects to your telephony, CRM, ticketing and knowledge base, so it completes requests inside them rather than just answering.
By call forwarding from your existing number, a SIP trunk connected directly to Ranen, or integration with your PBX system. We help you choose the method that fits your setup.
No. With call forwarding or PBX integration your customers keep calling the number they know.
We start with a demo on your call recordings, launch Ranen on one line and measure the results, then expand to the rest.
In the Kingdom. Calls, recordings and transcripts are hosted in data centers inside Saudi Arabia, encrypted in transit and at rest, never used to train models for other customers, and you can delete them whenever you choose.
Ranen is compliant with the Personal Data Protection Law (PDPL) and the NCA Essential Cybersecurity Controls. ISO/IEC 27001 and SOC 2 Type II are in audit.
Yes. Card and ID numbers are masked automatically in transcripts and recordings, and sensitive actions can require human approval.
Only the people you authorize. Access uses roles and single sign-on, and every change is recorded with who made it and when.
Minutes count the time Ranen handles on incoming and outgoing calls. Time after a call is transferred to your staff is not counted.
We notify you as you approach your bundle, and extra minutes are available at the same per-minute rate as your contract.
Prices are in Saudi riyals per month and exclude VAT. They include everything from setup to launch.
No. Every plan is a monthly bundle of minutes, and Enterprise plans are sized to your volume and requirements.
No answer matches your search. Write to us at [email protected]
Articles and guides
Practical guides on voice AI for contact centers in Saudi Arabia.
Voice AICost and ROISetupComplianceIndustries
Voice AI8 min read
AI Voice Agents for Saudi Contact Centers: The Complete Guide
How AI voice agents work in Saudi contact centers: speech recognition, actions in your systems, handover, Arabic dialects, PDPL data residency and launch.
Voice AI6 min read
AI Voice Agent vs IVR: Which Fits Your Contact Center?
AI voice agent vs IVR phone menus: how each works, a side-by-side comparison, where IVR still fits, and how Saudi contact centers can move from menu to agent.
Cost and ROI7 min read
Contact Center Cost Per Call in Saudi Arabia: How to Calculate
Calculate contact center cost per call in Saudi Arabia: loaded agent cost, shrinkage, occupancy, handle time, overheads and missed calls, with formulas.
Setup7 min read
Call Forwarding vs SIP Trunk vs PBX: Connecting a Voice Agent
Compare call forwarding, SIP trunk and PBX integration for an AI voice agent: call flow, IT preparation, caller ID, transfers, recording and failover.
Compliance8 min read
Saudi PDPL and Call Recordings: What Contact Centers Must Know
How Saudi Arabia's PDPL applies to call recordings and transcripts: notice, legal basis, retention, rights, transfers and breaches, plus a practical checklist.
Voice AI7 min read
How Voice AI Understands Arabic Dialects on the Phone
Why Arabic dialects challenge speech recognition on phone calls, how modern voice AI handles them, and how to test a vendor on your own call recordings.
Hear Ranen answer your customers.
Book a 30-minute demo where we run Ranen on your own call recordings.